HP Inc. Canada recalls HP Lithium Ion Batteries in HP and Compaq Notebook Computers
Location of battery bar code on underside of battery
Affected products
HP Lithium Ion Batteries in HP and Compaq Notebook Computers
Product description
This recall involves certain HP lithium ion batteries compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers. The affected batteries were sold with notebook computers and were also sold separately.
Batteries affected by this recall have battery bar codes beginning with the following:
- 6BZLU
- 6CGFK
- 6CGFQ
- 6CZMB
- 6DEMA
- 6DEMH
- 6DGAL
- 6EBVA
The battery bar code can be found on the underside of the battery when the battery is removed from the notebook computer.
Not all batteries with these bar codes are affected. A tool to help consumers identify if their product is affected by this recall can be found on the firm’s website.
Hazard identified
The battery can overheat, posing a potential burn and fire hazard.
Health Canada has not received any reports of consumer incidents or injuries to Canadians related to the use of this product.
HP Inc. Canada has received one consumer incident report related to the use of this product in Canada, in which the laptop caught fire. In the United States, HP Inc. has received 7 reports involving the affected batteries. No incidents have been reported in Mexico. No injuries have been reported.
