Expanded Recall: HP Inc. Canada recalls HP Lithium-Ion Batteries in HP and Compaq Notebook Computers
Affected products
HP Lithium-Ion Batteries in HP and Compaq Notebook Computers
Product description
This expanded recall involves additional lithium-ion batteries not included in the previous recall.
The recall involves certain HP lithium-ion batteries compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers. The affected batteries were sold with notebook computers and were also sold separately.
It is essential that customers recheck their batteries, even if they did so previously and were informed that they were not affected.
Batteries affected by this recall have battery bar codes beginning with the following:
- 6BZLU
- 6CGFK
- 6CGFQ
- 6CZMB
- 6DEMA
- 6DEMH
- 6DGAL
- 6EBVA
The battery bar code is located on the underside of the battery.
Not all batteries with these bar codes are affected. A tool to help consumers identify if their product is affected by this recall can be found on the program website.
Hazard identified
The battery can overheat, posing a potential burn and fire hazard.
As of January 24, 2017, HP Inc. Canada has received one report, in which the notebook computer caught fire, with no reports of injuries. In the United States, the company has received 8 reports of the battery overheating, catching fire or melting, with no reports of injuries. In Mexico, the company has received no reports of burn or fire incidents or injuries.
