Lithium-ion Batteries in HP Notebook Computers and Mobile Workstations that are not customer replaceable.
The recall involves certain lithium-ion batteries compatible with HP notebook computers and mobile workstations. The affected batteries were sold with the notebook computers and mobile workstations and were also sold separately as replacement batteries.
The following products are affected by this recall:
- HP ENVY m6
- HP Pavilion x360
- HP ZBook (17 G3, 17 G4 et Studio G3)
- HP x360 310 G2
- HP ProBook 64x (G2 et G3)
- HP ProBook 65x (G2 et G3)
- HP ZBook Studio G4
plus any of the following battery bar codes in the above products beginning with:
The product name can be found by utilizing the keyboard shortcut ‘fn+Esc’ or on the barcode label on the bottom of the notebook PC. To identify if the battery is affected by this recall, customers can use the battery validation utility located on the program website.
The battery can overheat, posing a potential burn and fire hazard.
As of December 18, 2017, the company has not received any reports of incidents or injuries in Canada. In the United States, the company has received 8 reports of overheating batteries and 1 report of injury. In Mexico, the company has received 1 report of battery overheating and no reports of injuries.