Communications provides emergency dispatching services to the City of Windsor and surrounding municipalities within Essex County, including Lakeshore, Essex, Tecumseh, Amherstburg and Leamington.
There are 4 functional dispatch positions. Three are used daily, and the remaining one is used in the event of a large-scale incident or emergency.
This Division operates 24 hours a day, 7 days a week
This Division has 15 permanent employees.
There are 13 communicators who work on rotating 12 hour shifts, and 2 coordinators who work strictly days.
The first priority of the communicators is to answer all 911 calls and dispatch the appropriate units to each incident as well as any other resources that may be required on scene. All units are dispatched according to a “risk-based response”. In “risk based response” the number of units and personnel dispatched are based on the level of risk assigned to the property and/or occupancy. The type and number of units responding to a scene is dependent upon the incident on hand.
Dispatching is provided by an 800 MHz P25 Radio System for the City of Windsor and a 400 MHz Radio System for the County municipalities.
This Division is also responsible for maintaining and repairing communications systems and components, both routine and emergency; providing technical support; developing specifications for radios, pagers, telephones and computers; and providing interface capability with other data systems. This includes maintaining the “voice side” of the corporate radio system, which includes programming radios and troubleshooting infrastructure problems. Twenty-four-hour phone and radio communications services are required for each fire department under the Fire Protection and Prevention Act, 1997.
This service also provides input on street naming and maintains and updates all building and infrastructure information for the computer aided dispatch system.
Emergency Communications Centre
Computer Aided Dispatch System
The computer aided dispatch system consists of 3 screens and one interactive mouse.
The first screen is for dispatching. All incoming 911 calls and direct fire alarms are received on this screen. This system allows for communications logging in two separate ways.
The first is a visual log of all calls and incidents. Each incident is chronologically logged and can be accessed by mouse clicks within this screen. It then displays the original run report for that particular incident. The second method of logging communications is with our audio recorder and playback built right into the computer system. Every call and radio transmission is recorded. There is immediate access to this information through the audio playback.
The second screen is called the Workspace Manager. This screen provides an overview of the City of Windsor. It is possible, at a glance, to determine the location of all the fire units and their current status. The third screen is a territorial view of a particular area within the City of Windsor. This screen can zoom in or out making the picture larger or smaller. This computer is used to provide cross-street information, hydrant locations, and any property information that is required for both the City of Windsor and the County Fire Departments that Windsor Fire & Rescue dispatches for, such as Amherstburg, Essex, Lakeshore & Tecumseh.
