Do not enter the damaged site. Fires can rekindle from hidden, smouldering remains. Also, the fire may have weakened floors or ceilings and you could be injured if the structure fails. Always ask the Fire Department if it is safe to re-enter the house.
Be watchful for structural damage caused by the fire. Roofs and floors may be damaged and subject to collapse.
Your first contact with the contractor who is responsible for the emergency services will be with an estimator who will assess the damage and guide you in the immediate steps to be taken.
The estimator begins the damage repair estimation process, while keeping in contact with you and the adjuster at all times.
Specially-trained Emergency Crews are available 24/7 to assist with the emergency. Depending on the scope of loss, emergency crews will secure your property, check utilities and arrange for emergency service laundry if required.
In order to control the smoke odour, charred items must be removed from the premises as soon as possible. An emergency service restoration crew will be sent to document and remove these contents to the contractor facility.
An air scrubber, with charcoal and HEPA filtration will be installed to begin cleaning the air to make both working and living conditions more tolerable.
Before any contents are removed from your home, they must be photo inventoried, carefully documented and packaged. A copy of all items, listed on content sheets, is given to the property owner as well as the adjuster.
Cleaning crews then use specific cleaners to remove as much soot as possible from the structure. If areas do not clean adequately, sealing and painting may be required.
Any structural work will be completed at this time.
Carpet cleaning or floor cover replacement should be scheduled towards the very end of the restoration process.
Upon completion of all cleaning and structural repair, your salvageable contents will be returned to the home.