If you happen to call by mistake, stay on the line until you can tell the call taker that you called by accident and there is no emergency. This saves the call taker from having to call you back and confirm there is no emergency or possibly sending police/fire/ambulance with lights and sirens to check your address for an emergency.
Do not hang up. If you do, a 911 operator will verify the address from which the call originated and may in fact send a fire truck to that address to determine if a problem exists.
Be prepared to answer questions. If our call takers have any concern for your safety or feel there are suspicious circumstances, they will send police/fire/ambulance to check on you. Don’t program 9-1-1 into any telephone – speed dials cause accidental 9-1-1 calls.
If you’ve recently called 9-1-1, please delete the call from your cellphone’s call history to help prevent an accidental call in the future. If children use mobile devices, ensure they are informed on the importance of only calling 9-1-1 for real emergencies and how to prevent 9-1-1 calls made by mistake.
Finally, please do not test 911 to see if it is working.